Technical Engineer
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality.
Key Missions
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We are looking for Technical Engineer based at Singapore who will be part of Software Team for building IDEMIA systems at customer site
Main Responsibilities
- Deploy, configure and integrate IT components and related border-control endpoints, including Hardware and Software
- Part of integration team on site to troubleshoot, analyse and resolve issues through log analysis and hardware diagnostics
- Perform integration testing on lab test benches & on-site
- Communicate and interface with vendors and customers
- Generate reports and write documentation, e.g. business data reports, operation manual, test procedures and test reports
- May be required to perform integration and deployment tasks during maintenance hours (i.e. late night till early morning) if it involves changes to operational systems
- Other duties as assigned
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Success factors
- Ability to work in a fast paced & dynamic environment, handling complex deployment and integration tasks with professionalism
- Conscious about service quality, with an appropriate sense of urgency in fulfilling customer requirements.
- Possess strong troubleshooting skills and techniques
- Ability to manage assigned integration and deployment activities independently
- Ensure completion of integration & deployment tasks within agreed timelines
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Technical Skills
- Knowledge and hands-on experience in 3 or more of these skillsets:
- At least 4 years of experience in IT support and systems administration in a vendor environment
- Linux and Windows administration with strong troubleshooting skillset
- VMware ESXi and vCenter administration with strong troubleshooting skillset (Preferable with CLI knowledge) (7.0 and above)
- Kubernetes K8S
- TCP/IP Networking, Network/Security devices (e.g. Cisco Switch, Firewall, Fortinet)
- MSSQL, Oracle, and other database servers
- Monitoring systems (e.g. Centreon, Nagvis)
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Competencies / soft skills
- Self-motivated and autonomous with a positive mindset
- Team player with a people-oriented personality
- Strong verbal/written communication skills
Profile & Other Information
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies