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Technical Support Engineer

 

You may not know our name, but you have surely used our innovations and solutions.

 

Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.

 

We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.

 

We serve our clients in 180 countries thanks to our 15,000 employees worldwide. 

 

Purpose

This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality.

Key Missions

We are looking for Technical Engineer based in Singapore who will perform installation, configuration and integration of IDEMIA systems at customer site

 

Main Responsibilities

  • Ensure customer satisfaction in maintenance and support
  • Maintain IT components and related border-control endpoints, including Hardware and Software
  • Troubleshoot, analyse and resolve tickets escalated by on-site Level 1 and Level 2 Teams
  • Commit to a resolution date, formalize action plan and implement workaround for fault rectification
  • Perform root cause analysis of technical issues
  • Communicate and interface with vendors and customers
  • Generate reports and write documentation, e.g. maintenance guide, operation manual, test procedures and test reports
  • Job rotation between office hours positions and 24/7 shift duty to manage operational L1 teams is to be expected
  • Other duties as assigned


Technical Skills

  • Knowledge and hands-on experience in 2 or more of these skillsets:
  • At least 3 years of experience in IT support and systems administration in a vendor environment
  • Linux and Windows administration with strong troubleshooting skillset
  • VMware ESXi and vCenter administration with strong troubleshooting skillset (Preferable with CLI knowledge) (7.0 and above)
  • TCP/IP Networking, Network/Security devices (e.g. Cisco Switch, Firewall, Fortinet)
  • MSSQL, Oracle, and other database servers
  • Monitoring systems (e.g. Centreon, Nagvis)
  • Experience with Kubernetes K8s is a plus

 

Success factors

  • Self-motivated and autonomous with a positive mindset
  • Ability to work in a fast paced & dynamic environment, handling complex deployment and integration tasks with professionalism
  • Conscious about service quality, with an appropriate sense of urgency in fulfilling customer requirements.
  • Possess strong troubleshooting skills and techniques
  • Ability to manage assigned integration and deployment activities independently
  • Good verbal/written communication skills
  • Due to our nature of business, there may be a need to use personal passport to carry out gate crossing tests.

 

By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.

 

We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

 

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

 

Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

 

Each of our locations has its own advantages to offer a collaborative and friendly work environment.

 

IDEMIA. Expect the unexpected. Join the journey of a unique tech company.

Apply now »