Service Centre Operations Manager
You may not know our name, but you have surely used our innovations and solutions.
Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.
We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.
We serve our clients in 180 countries thanks to our 15,000 employees worldwide.
Purpose
We are seeking a Service Centre Operations Manager’s where your main tasks will be to handle all daily business related to the service center center and the legal entity of the site in Stavanger.
This includes, but is not limited to, health and safety, contact to unions, ensuring production quality, security compliance, financial reporting and budget follow-up, support to HR and Finance located outside Norway.
Key Missions
As our new Service Centre Operations Manager you’ll have the opportunity to:
- Achieve annual budget, Gross Margin and Production Variance targets.
- Be responsible for corrective actions to meet the targets or compensate the deviations. Be responsible of the yearly budget construction
- Achieve, with the local teams, the objectives related to the operational KPIs
- Define and implement the optimised organization to improve the efficiency of the operation and reduce the global resource allocation.
- Motivate and engage the resources to ensure excellent quality, customer satisfaction and high attendance levels
- Be responsible of the monthly forecast process and update
- Manage the capacity and resources consumption of the site
- Work closely with the country sales team to win opportunities, projects
- Drive continuous improvement activities in the Services Centre
- Be responsible for quality and security compliance
You’ll be set up for success if you have:
- Engineering background, degree or equivalent
- Experience as a manager for an operation equivalent to a Service Centre
- Management of teams / strong leadership of mixed employee teams in a sales and customer service environment
- Experience working in a multinational company or wider industrial business experience (automotive industry, electronic construction or equal).
- Process engineering and/or efficiency optimisation
- Practical experience of successful use of best practice methodologies: Lean, 5S, Kaizen, 6 Sigma
- Fluent Norwegian language, as well as English
- Strong communication skills including influencing and persuading skills
Profile & Other Information
By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.
We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
Each of our locations has its own advantages to offer a collaborative and friendly work environment.
IDEMIA. Expect the unexpected. Join the journey of a unique tech company.