Account Services Manager

 

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

 

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

 

Purpose:

Account Services Manager to support Payment Services (PS) business team. The Account Services Manager is responsible for managing a portfolio of financial institution customers, developing, and maintaining strong relationships, and ensuring the delivery of high-quality products and services. The ideal candidate will have a deep understanding of the financial services industry and experience working with financial institutions of all sizes.  The Account Services Manager will also answer client queries and identify new business opportunities among existing customers.

 

Responsibilities:

•    Develop and maintain strong relationships with key decision-makers at financial institution clients.
•    Understand the client's business needs and objectives.
•    Develop and implement account plans to meet the client's needs and achieve revenue goals.
•    Coordinate with internal teams to deliver products and services to the client.
•    Manage and resolve client issues and concerns.
•    Identify and pursue upsell and cross-sell opportunities.
•    Track and report on account performance
•    Develops new business by analysing account potential; initiating, developing, and closing sales; recommending new applications and sales strategies.
•    Identifies potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with customer; identifying and evaluating additional needs; analysing opportunities.
•    Initiates sales process by building relationships; qualifying potential; scheduling appointments.
•    Develops sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services.
•    Develops new applications by preparing specifications; conferring with product managers.
•    Closes sales by overcoming objections; preparing contracts.
•    Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analysing and relaying customer reactions.
•    Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•    Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 

Experience:

  • Bachelor's degree in business administration, finance, or a related field

  • 3+ years of experience in account management, preferably in the financial services industry

  • Strong understanding of the financial services industry and the needs of financial institutions

  • Excellent relationship-building and communication skills

  • Ability to manage multiple projects and deadlines simultaneously

  • Self-motivated and driven to achieve results

  • Financial reporting and forecasting skills

  • Development of account management plans

  • Experience working in a matrix organisation 

  • Demonstrate strong detail-oriented skills, service-oriented, self-motivated and a team player with a ‘can-do’ attitude.

  • Good logistics knowledge.

  • Maintain a professional demeanour when interacting with Management, employees, and external parties.

 

Competencies/ Skills:

  • Presentation Skills, communication/influencing skills.

  • Experience with financial services products and services

  • Experience with CRM systems

  • Strong analytical and problem-solving skills

  • Ability to work independently and as part of a team

  • Consistently exercise discretion in handling interactions, and in directing internal and external customers to the appropriate party for resolving problems or complex issues.

  • Multi-task and produce accurate documents and reports.

 

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

 

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

 

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

 

Visit our website to know more about the leader in Identity Technologies

www.idemia.com