Client Integration & Support Engineer
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
We are seeking a dynamic and customer focused Sales Engineer who will use their technical expertise to support the Sales Activities of the Smart Biometrics Business Unit in Japan. S/he will work closely with the Regional Director of Sales under the direction of the Client Integration & Support Manager APAC & India to facilitate sales, revenue growth and ensure customer satisfaction in the region.
Key Missions
- To assist the Regional Director of Sales in promoting the capabilities of the IDEMIA products and solutions during customer meetings.
- Answer technical questions and highlight IDEMIA’s key differentiators.
- Participate in demonstrations to show how the IDEMIA products and solutions can fulfil the customers’ requirements.
- Provide support on the IDEMIA Biometric devices to our partners and system integrators during all stages of a proof of concept.
- Fully understand the requirements for the proof of concept.
- Support the partner/systems integrator with the setup of IDEMIA products & solutions prior to the start of the proof of concept.
- Be the main technical contact on the IDEMIA products & solutions during the proof of concept.
- Attend regular meetings with the system integrator to understand the progress of the proof of concept.
- Assist the Director of Sales in defining the best product fit and solution architecture to meet the customer requirements for key projects.
- Collaborate with the partner, SI and customer to fully understand their requirements.
- Present the proposed solution to the partner, SI & Customer and answer technical questions around the proposed solution.
- Act as the technical Voice of the Customer to identify and articulate key evolutions of IDEMIA products & solutions to Product Management
- Develop awareness of competitor products and positioning, provide to Product Management product evolutions required to meet market demands and market evolutions
- In close cooperation with Client Integration & Support Manager APAC & India and Regional Sales Director, keep track to final resolution of technical issues which impact customer operations.
- Provide weekly & monthly reports of activities to the Client Integration & Support Manager APAC & India.
Profile & Other Information
- 2 to 5 years of relevant experience in a technical position with a strong customer focus/interaction.
- Master's degree (IT/Electronics Engineer) preferred or equivalent work experience.
- Experience of Physical & Logical Access Solutions would be an advantage.
- Experience of working with Linux would also be an advantage.
- Good understanding of English (Written & Spoken).
- Possess strong problem-solving skills and a proven ability to communicate issues and solutions.
- Be proactive to identify and anticipate client (end user customers/system integrators) needs and make recommendations for implementation.
- Able to work under pressure
- Demonstrated verbal (including presentation in person and remote) and writing communication as well as excellent listening skills.
- Have experience in working collaboratively with business partners to effectively resolve problems
- Be self-directed and self-motivated as well as accountable for results.
- Excellent organization and time management skills which includes planning, organizing, and prioritizing with attention to detail;
- Able able to understand and manage conflicting priorities.
- Able to build trusting relationships in order to gain support and achieve results, at all levels of the Organization; must be able to Work in a team environment and to partner/interface with peers, sales staff and field technicians
- Proficient in Microsoft Word, Excel and PowerPoint.
- Be available and willing to travel.
- Have ability to submit accurate and timely reports as needed
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies