IT Lead
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Key Missions
Responsibilities:
- Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket
- Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
- Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
- Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
- Manages IT assets (computer and communications equipment, servers, and licenses)
- Manages and coordinates access to IT tools while ensuring compliance with security standards
- Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
- Manages complex and major issues and tasks
- Proposes and implements improvement ideas
- Leads a small IT Team and ensures that processes are properly followed by the Team
Profile & Other Information
Qualifications:
- Minimum 5 years of relevant IT experience, including hands-on expertise in server administration, network infrastructure, and IT security, with demonstrated leadership or supervisory experience
- Strong technical knowledge of VMware virtualization, Windows Server, and Windows Desktop environments
- Proven ability to take full ownership of IT operations, including decision-making, budgeting, reporting, and lifecycle management of systems and infrastructure
- Solid experience in IT asset management, access control, and logical security, with a strong focus on compliance with internal policies and customer requirements
- Demonstrated capability to manage complex incidents, drive resolution, and coordinate effectively with internal teams and external vendors
- ITIL certification preferred, or good understanding of IT service management frameworks and structured support processes
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies