Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs and maximise customer satisfaction by ensuring that procedures and processes are adhered to.
Key Missions
Leads or participates in regular reviews (with a quality focus) with relevant departments and teams (local and global) to improve business performance and consolidate customer feedback
Ensures KPIs are established and monitored to meet the business targets
Identifies opportunities to continually improve business performance supporting the continuous improvement efforts
Maintains accurate and relevant reporting or documentation as required to include inspection reports and documenatations, central reports, customer reports, department reports, quality documents, templates and business presentations
Identifies and anticipates business risks
Manages through local register, host, lead or participation in audits from internal or external organisations in the delivery of successful scheme/customer accreditations (PCI, ISO9001, CQM etc)
Ensures that suitable inspections, audit and control activity is carried out by all levels of management and supervision in the delivery of business performance through use of the audit register
Manages the tracking and resolution of all relevant customer complaints and non-conformances
Supports the process owner in organising cross-functional teams to investigate, identify root cause, implement and report on suitable corrective actions that will satisfy customer, third party or audit requirements
Communicates effectively with customer, cuppliers and other external bodies as required
Supports the business to ensure teams are appropriately trained, skilled and motivated to perform to a high standard of delivery in line with quality systems and processes
Defines middle and long term quality improvement plans
Owns accountability for the correct deployment of corporate QMS rules within the business
Supports process owners in IDEMIA processes deployment
Owns accountability for customer complaints management effectiveness
Coordinates the functioning of the Quality Team
Steers improvement or action plans
Supports team on significant complaints and challenges
Manages generally experienced or senior professionals who exercise latitude and independence in assignments
Applies process definition, improvement and design methodologies to identify, analyse and improve business processes and quality management systems to improve quality, reduce costs, increase efficiencies or productivity, increase customer satisfaction etc.
Owns responsibility for ensuring quality teams are appropriately trained, skilled and motivated to perform to a high standard of delivery
Owns eventually responsibility for the delivery of large projects or processes within the quality function
Escalates points for problems which are typically difficult to moderately complex
Owns responsibility for the management of quality budget
Stops any processes or deliveries that do not comply with applicable requirements (regulation, contractual, standards, interested parties; etc.) at local sites
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
www.idemia.com
