Apprentissage - Customer Service
You may not know our name, but you have surely used our innovations and solutions.
Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.
We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.
We serve our clients in 180 countries thanks to our 15,000 employees worldwide.
Purpose
This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability
Key Missions
Au sein de la Business Line Automotive & IoT (internet of things), vous intégrez le Service Client pour satisfaire les besoins de nos clients. Vous travaillerez également, en collaboration avec les MNO (Opérateurs Mobiles).
Objectifs du poste :
Contribuer à l’atteinte des objectifs de chiffre d’affaires trimestriels de la business line par les actions suivantes:
- Analyse et Administration des besoins clients:
- Saisie et suivi des commandes jusqu’à la livraison finale.
- Emissions des factures en fonction des Incoterms.
- Coordination des plannings de livraison avec les usines en France et à l’étranger, les équipes logistiques, la Supply Chain et les commerciaux.
- Construction d’une relation de confiance et de long-terme avec les interlocuteurs clients
- Effectuer un reporting hebdomadaire de l’avancement du chiffre d’affaires pour l’ensemble des clients de la business line.
- Aider l’équipe Customer Service à réaliser ses projets (nouveaux outils, nouveaux process…).
Profile & Other Information
Formation :
- Titulaire d’un Bac+3 dans le domaine du commerce international, vous souhaitez poursuivre vos études de domaine en alternance.
Compétences comportementales attendues :
- Dynamique, sérieux, motivé
- Sens de l'organisation et de la confidentialité des informations traitées
- Grande Rigueur dans le suivi des tâches quotidiennes
- Esprit d’équipe
- Curiosité et envie d’apprendre
- Bonne maîtrise de l’Anglais
By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.
We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
Each of our locations has its own advantages to offer a collaborative and friendly work environment.
IDEMIA. Expect the unexpected. Join the journey of a unique tech company.